I have a peculiar problem. Our RT system 4.4.0 is not displaying or rendering newly created tickets via email that is being generated via Wordpress Gravity Forms plugins in proper formatting. The Gravity Forms has an inbuilt option to send the form submission to an email. In this case, when I am putting the RT system email, the formatting in the RT system is in a single line unless the submission contains a new line character. Interestingly, the email submission is being properly formatted (in a table) in my email client. I am not sure why this is the case.
I am new to RT. To me this seems like a rendering issue that is either tied to the site config or a setting in the interface.
Please help me fix this minor bug so the form submissions could be rendered properly in RT.
Please see the screenshot below for both views.