eMail filtering:

RT Users
1

Hello all,

Is there a way to filter incoming replies to tickets so that signatures and history of the eMail isn’t added to the ticket?

I thought I’d seen something about this, but can’t now find it.

Many thanks in advance,

2

Is there a way to filter incoming replies to tickets so that signatures and history of the
eMail isn’t added to the ticket?

While technically possible to do this in a Mail Plugin, it’ll be much
easier to do before you invoke rt-mailgate.

-kevin