I am an intern using RT to manage emails that come into abuse@some_isp.com
I have some scripts that read the abuse reports and retrieve the pertinant
information. How would I hook these scripts into RT so that it reads the
emails before the tickets are created? I can’t seem to find it in the
documentation, unless I’m looking for the wrong thing.
-Phil
Watch the online reality show Mixed Messages with a friend and enter to win
a trip to NY
http://www.msnmessenger-download.click-url.com/go/onm00200497ave/direct/01/
Phil Shon wrote:
I am an intern using RT to manage emails that come into abuse@some_isp.com
I have some scripts that read the abuse reports and retrieve the
pertinant information. How would I hook these scripts into RT so that
it reads the emails before the tickets are created? I can’t seem to
find it in the documentation, unless I’m looking for the wrong thing.
As variant in the same way as rt-mailgate script.
There is also some infrastructure in RT for mail filters, but I didn’t
use it and don’t know how mush you can do with it. Look into mail interface.
Best regards. Ruslan.