Email display name to match queue name/description

RT Users
#1

Hi all

I would like to setup my system so that when an agent responds to a ticket
in a specific queue the email display name should be the queue name or
description, currently it shows the agent name and surname.

I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
cant find any documentation on it…

Set($FriendlyFromLineFormat , “”%s " <%s>");

Thanks in advance for your assistance.
B
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#2

Hi all

I would like to setup my system so that when an agent responds to a ticket
in a specific queue the email display name should be the queue name or
description, currently it shows the agent name and surname.

I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
cant find any documentation on it…

Set($FriendlyFromLineFormat , “”%s " <%s>");

I’ve used the following at the top of the Template:

<{$Ticket->QueueObj->CorrespondAddress}>

             Please keep list traffic on the list.

Rob MacGregor
Whoever fights monsters should see to it that in the process he
doesn’t become a monster. Friedrich Nietzsche