I would like to setup my system so that when an agent responds to a ticket
in a specific queue the email display name should be the queue name or
description, currently it shows the agent name and surname.
I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
cant find any documentation on it…
Set($FriendlyFromLineFormat , “”%s " <%s>");
Thanks in advance for your assistance.
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