I would like to setup my system so that when an agent responds to a ticket
in a specific queue the email display name should be the queue name or
description, currently it shows the agent name and surname.
I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
cant find any documentation on it…
I would like to setup my system so that when an agent responds to a ticket
in a specific queue the email display name should be the queue name or
description, currently it shows the agent name and surname.
I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
cant find any documentation on it…
Set($FriendlyFromLineFormat , “"%s " <%s>”);
I’ve used the following at the top of the Template:
<{$Ticket->QueueObj->CorrespondAddress}>
Please keep list traffic on the list.
Rob MacGregor
Whoever fights monsters should see to it that in the process he
doesn’t become a monster. Friedrich Nietzsche