When I took another look in the mailing list archives, I saw mention
of this being added as a user setting / preference in an email from
2005. We couldn’t find any such setting in 3.8.3, is this feature available
3.8 allows users to completely disable mail from RT as a user
preference, or to receive daily digests of mail
However, I have the same need and would love to hear if anyone has a solution.
I have a few owners who work primarily via email on Blackberry and love getting the text of a request via email when it’s assigned to them. However, if they happen to be in front of their computer and take a request, no email. So when they’re back out in the field, they can’t refer to the email as easily. Turning on/off NotifyActor at a user level or a scrip level would be fantastic. Turning on/off email completely even at the user level is much too broad a stroke for most scenarios.
Is it possible that if you manually add the person as a CC in the scrip that RT will outsmart you and override that with NotifyActor being off?