Email conversations

what do people do to try and prevent users from adding people as Cc:s
to ticket emails when the recipients they add are already part of the

ie, if I have raised a ticket with recipients A, B and C then send a
message via RT, A will respond but will add B and C as Cc: addresses
to their email, which means that B and C then get two copies of the
email … if they reply to the wrong one then it all falls apart.

If RT were to add the names of all the recipients on the To: line
but with the rt-correspond address as the email address this may
be alleviated … what do people think?

Malcolm Herbert
Computer Support Officer
School of Geosciences
Monash University
ph 9905 4881