I am using rt-3.4.0. When I add an email adress to the cc field of a
ticket for comments or resolves it does not mail out the contents of the
msg but it does send the email. It does it to the users who are added to
the AdminCc’s and Cc’s list. I have searched the archive mail list and
haven’t found anyone having this issue. Anyone have any ideas? Thanks
in advance!
Tom Morgan
tmorgan@synacor.com
I am using rt-3.4.0. When I add an email adress to the cc field of a
ticket for comments or resolves it does not mail out the contents of
the msg but it does send the email. It does it to the users who are
added to the AdminCc’s and Cc’s list. I have searched the archive mail
list and haven’t found anyone having this issue. Anyone have any
ideas? Thanks in advance!
The people in that Cc field are covered by the NotifyOtherRecipient scrip.
seph
For the record what ended up being the problem is yahoo blocks the msgs
that rt would send out. I discovered this by just sending a msg to
another account I have and received everything I was looking for.
Tom Morgan wrote:
I am using rt-3.4.0. When I add an email adress to the cc field of a
ticket for comments or resolves it does not mail out the contents of
the msg but it does send the email. It does it to the users who are
added to the AdminCc’s and Cc’s list. I have searched the archive mail
list and haven’t found anyone having this issue. Anyone have any
ideas? Thanks in advance!
Tom Morgan
tmorgan@synacor.com
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Hash: SHA1
This is resolved in 3.4.2.
Joby Walker
ITI SSG, University of Washington
PGP key: https://staff.washington.edu/joby/joby-u-pub.asc
Tom Morgan wrote:
For the record what ended up being the problem is yahoo blocks the msgs
that rt would send out. I discovered this by just sending a msg to
another account I have and received everything I was looking for.Tom Morgan wrote:
I am using rt-3.4.0. When I add an email adress to the cc field of a
ticket for comments or resolves it does not mail out the contents of
the msg but it does send the email. It does it to the users who are
added to the AdminCc’s and Cc’s list. I have searched the archive mail
list and haven’t found anyone having this issue. Anyone have any
ideas? Thanks in advance!
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