Email configuration for a new setup


#1

Hello All,
Apologies as this might seem to be a basic/common question. I am a new user. I have setup RT and RTIR server. How can i configure this tool to create new incidents or incident reports via email ? I have looked everywhere within the UI and couldn’t find where to specify the email address that users can use to send emails to for creating tickets. Is it under RT_SiteConfig.pm ?

I have sendmail installed on my server and in my /etc/aliases file i have added below 3 lines.

rt: "|/opt/rt4/bin/rt-mailgate --queue general --action correspond --url http:///"
rt-comment: "|/opt/rt4/bin/rt-mailgate --queue general --action comment --url http:///"
rtir: "|/opt/rt4/bin/rt-mailgate --queue ‘Incident Reports’ --action correspond --url http:///

What do i need to do next ? Install any package etc?


#2

Hi.

I am also a fairly new RT user and looking into implementing email. It looks like your email server and RT are on the same server? If so, it looks like you already have what you need. The three aliases would define the email addresses to generate tickets (of course, with the domain name of your server).

In my situation, I’ll be getting emails from a remote server and feeding them through the rt-mailgate script using fetchmail: https://rt-wiki.bestpractical.com/wiki/Fetchmail.

I’ll check back once I have this working. I’m still waiting for the email address to be configured, so I’m not sure how long it’ll be before I actual complete this.


#3

Read documentation for more information
https://rt-wiki.bestpractical.com/wiki/PostfixConfig
and
https://rt-wiki.bestpractical.com/wiki/ManualAdministration#CREATING_A_QUEUE


#4

Thank you Peter & Carl. Appreciate your help.