Apologies as this might seem to be a basic/common question. I am a new user. I have setup RT and RTIR server. How can i configure this tool to create new incidents or incident reports via email ? I have looked everywhere within the UI and couldn’t find where to specify the email address that users can use to send emails to for creating tickets. Is it under RT_SiteConfig.pm ?
I have sendmail installed on my server and in my /etc/aliases file i have added below 3 lines.
rt: "|/opt/rt4/bin/rt-mailgate --queue general --action correspond --url http:///"
rt-comment: "|/opt/rt4/bin/rt-mailgate --queue general --action comment --url http:///"
rtir: "|/opt/rt4/bin/rt-mailgate --queue ‘Incident Reports’ --action correspond --url http:///
What do i need to do next ? Install any package etc?