Email communication stops randomly...rebooting apache resolves

RT Users
1

Hi guys…

We’re new RT users and like it very much. However, we have a strange problem I hope you might provide some insight to.

Every once and awhile (about 1-2 times a week), RT stops sending email communications. Completely. In fact, there is no communication even logged in the ticket history, which is strange. I would expect it to still log the communication but fail at sending, but that is not the case. RT just appears to stop wanting to send email at all.

Restarting Apache fixes it, btw.

Here’s my env details:
Debian 4.0
perl v5.8.8
rt3.6-apache2 3.6.1-4
rt3.6-clients 3.6.1-4
libapache-dbi-perl 1.04-0.1
libapache-session-perl 1.81-1
libapache2-mod-perl2 2.0.2-2.4
apache2 2.2.3-4+etch1
apache2-mpm-worker 2.2.3-4+etch1
apache2-utils 2.2.3-4+etch1
apache2.2-common 2.2.3-4+etch1
postgresql-8.1
/usr/local/share/perl/5.8.8/CGI.pm:$CGI::VERSION=‘3.29’;
/usr/share/perl/5.8.8/CGI.pm:$CGI::VERSION=‘3.15’;
@INC:
/etc/perl
/usr/local/lib/perl/5.8.8
/usr/local/share/perl/5.8.8
/usr/lib/perl5
/usr/share/perl5
/usr/lib/perl/5.8
/usr/share/perl/5.8
/usr/local/lib/site_perl

Has anyone seen this before? How might I go about debugging this issue. It becomes a pretty big issue when it happens late at night. ;(

I appreciate any help you can provide!

Thanks,
John

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2

I suffer from the exact same issue! Thankfully it only happens once
every few weeks/months, but it does happen just randomly out of the
blue. Oddly enough, like in your instance, it only happens when its not
being accessed (at night/weekends). I’m running Debian/Apache2/MySQL.

Side note: may I ask what you ran to show your ‘env details’?

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of John
WellsSent: Wednesday, October 24, 2007 5:23 PM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Email communication stops randomly…rebooting
apacheresolves

Hi guys…

We’re new RT users and like it very much. However, we have a strange
problem I hope you might provide some insight to.

Every once and awhile (about 1-2 times a week), RT stops sending email
communications. Completely. In fact, there is no communication even
logged in the ticket history, which is strange. I would expect it to
still log the communication but fail at sending, but that is not the
case. RT just appears to stop wanting to send email at all.

Restarting Apache fixes it, btw.

Here’s my env details:
Debian 4.0
perl v5.8.8
rt3.6-apache2 3.6.1-4
rt3.6-clients 3.6.1-4
libapache-dbi-perl 1.04-0.1
libapache-session-perl 1.81-1
libapache2-mod-perl2 2.0.2-2.4
apache2 2.2.3-4+etch1
apache2-mpm-worker 2.2.3-4+etch1
apache2-utils 2.2.3-4+etch1
apache2.2-common 2.2.3-4+etch1
postgresql-8.1
/usr/local/share/perl/5.8.8/CGI.pm:$CGI::VERSION=‘3.29’;
/usr/share/perl/5.8.8/CGI.pm:$CGI::VERSION=‘3.15’;
@INC:
/etc/perl
/usr/local/lib/perl/5.8.8
/usr/local/share/perl/5.8.8
/usr/lib/perl5
/usr/share/perl5
/usr/lib/perl/5.8
/usr/share/perl/5.8
/usr/local/lib/site_perl

Has anyone seen this before? How might I go about debugging this issue.
It becomes a pretty big issue when it happens late at night. ;(

I appreciate any help you can provide!

Thanks,
John

This message has been scanned for viruses and
dangerous content by MailScanner http://www.mailscanner.info/ , and is

believed to be clean.