Question is why if I change these $rtname and $CorrespondAddress
Why do they still appear as what was originally assigned ?
- Do you have to restart the Web ?, RT? or wot to get it to reload these values.
and Likewise also in initildata:
why don’t changes get reflected in the emails:
ie adding “BLAH BLAH BLAH”
See very bottom for returned email :
These Codes comes from
~rt-3.2.1/etc/RT_SiteConfig.pm
$rtname the string that RT will look for in mail messages to
figure out what ticket a new piece of mail belongs to
Your domain name is recommended, so as not to pollute the namespace.
once you start using a given tag, you should probably never change it.
(otherwise, mail for existing tickets won’t get put in the right place
#Set($rtname , “adl.ap.freescale.net”);
Set($rtname , “RT”);
RT is designed such that any mail which already has a ticket-id associated
with it will get to the right place automatically.
$CorrespondAddress and $CommentAddress are the default addresses
that will be listed in From: and Reply-To: headers of correspondence
and comment mail tracked by RT, unless overridden by a queue-specific
address.
#Set($CorrespondAddress , ‘RT_CorrespondAddressNotSet’);
Set($CorrespondAddress , ‘rtadmin’);
~rt-3.2.1/etc/initialdata
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“{$Ticket->Subject()}”,
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].
BLAH BLAH BLAH
Please include the string:
[{$rtname} #{$Ticket->id}]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
RETURNED EMAIL:From: “The default queue via RT” <RT_CorrespondAddressNotSet@adl.ap.freescale.net mailto:RT_CorrespondAddressNotSet@adl.ap.freescale.net >
Subject: [adl.ap.freescale.net #87] AutoReply: dsd
Reply-To: RT_CorrespondAddressNotSet@adl.ap.freescale.net mailto:RT_CorrespondAddressNotSet@adl.ap.freescale.net => should be Reply-To: mailto:rtadmin@adl.ap.freescale.net rtadmin@adl.ap.freescale.net
In-Reply-To: <rt-87@adl.ap.freescale.net mailto:rt-87@adl.ap.freescale.net >
Message-ID: <rt-3.2.1-87-226-3.2.7464608038121@adl.ap.freeescale.net mailto:rt-3.2.1-87-226-3.2.7464608038121@adl.ap.freeescale.net >
Greetings,
This message has been automatically generated in response to the creation of a trouble ticket regarding:
“dsd”,
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been assigned an ID of [adl.ap.freescale.net #87].
Please include the string:
[adl.ap.freescale.net #87] => should be [RT #87]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,