A ticket gets sent in, and response is received. This works.
In RT … a ticket is opened, “Update type” set to “Reply to
requestors”, message is written, “Upate Ticket” is selected. Results:
"RT_System - Outgoing email recorded ", butno message is ever delivered.
Any ideas?
/mike
A ticket gets sent in, and response is received. This works.
In RT … a ticket is opened, “Update type” set to “Reply to
requestors”, message is written, “Upate Ticket” is selected. Results:
"RT_System - Outgoing email recorded ", butno message is ever delivered.
Are the from and to e-mail addresses the same?
Any ideas?
/mike
The rt-users Archives
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
Kind Regards,
Gavin Henry.
Open Source. Open Solutions™.
http://www.suretecsystems.com/