Email: Autoreply works, all others don't seem to be

A ticket gets sent in, and response is received. This works.

In RT … a ticket is opened, “Update type” set to “Reply to
requestors”, message is written, “Upate Ticket” is selected. Results:
"RT_System - Outgoing email recorded ", butno message is ever delivered.

Any ideas?

/mike

A ticket gets sent in, and response is received. This works.

In RT … a ticket is opened, “Update type” set to “Reply to
requestors”, message is written, “Upate Ticket” is selected. Results:
"RT_System - Outgoing email recorded ", butno message is ever delivered.

Are the from and to e-mail addresses the same?

Any ideas?

/mike


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Kind Regards,

Gavin Henry.

Open Source. Open Solutions™.

http://www.suretecsystems.com/