My site config is here…
For mysql and oracle, we set this size at 10 megabytes.
If you’re running a postgres version earlier than 7.1, you will need
to drop this to 8192. (8k)
Set($MaxAttachmentSize , 10000000);
$TruncateLongAttachments: if this is set to a non-undef value,
RT will truncate attachments longer than MaxAttachmentSize.
Set($TruncateLongAttachments , undef);
$DropLongAttachments: if this is set to a non-undef value,
RT will silently drop attachments longer than MaxAttachmentSize.
Set($DropLongAttachments , undef);
It looks like any attachment more than 1MB emailed to create ticket doesn’t get through. I have few questions.
- How do I set RT up so that it creates tickets even if the attachment is more than 1 MB?
- How can I increase the attachment size to mroe than 1 MB?
- How do I tell the client if the attachment has been refused because of the size?
I think that is all for now.
Thanks in advance.
Abilash Praveen M