Editing ticket?

Hello,

I am running RT v2.0.15 on RedHat 7.2. I have a request from our support
staff : sometimes they would like to correct a mistake - might be a simple
spelling mistake - within comments within an already stored ticket. Is there
a means to edit the body, not adding new text to the existing ticket
(without diving into the mysql data directly) ? I searched the list without
success …

.-. Robert GRASSO - CEDRAT S.A.
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/( )\ mailto:Robert.Grasso@cedrat.com
^^-^^
UNIX was not designed to stop you from doing stupid things, because
that would also stop you from doing clever things. – Doug Gwyn
Support service : mailto:support@cedrat.com
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Web site : http://www.cedrat.com

I am running RT v2.0.15 on RedHat 7.2. I have a request from our support
staff : sometimes they would like to correct a mistake - might be a simple
spelling mistake - within comments within an already stored ticket. Is there
a means to edit the body, not adding new text to the existing ticket
(without diving into the mysql data directly) ? I searched the list without
success …

I don’t think there’s anything like that. It’s contrary to the idea of
a ticketing system to be able to edit history like that.

seph