Hi, I am trying to edit the auto reply email that is emailed to the
requestor when a ticket is created.
I have edited the /etc/initialdata file but this
not seems to do the trick.
Can someone please help me with what files to edit?
Thanks in advance
Managed Services Team, Virtual Access (Ireland) Ltd.
Unit 18, Trinity College Enterprise Centre, Pearse Street, Dublin 2, Ireland
Tel:+353 1 604 1827 Fax: +353 1 670 5380