Under Quick Search each of our queues is listed. The each have a search
associated with them so all one has to do is click on the link and be taken to
search results containing all tickets within the queue. This is, of course,
standard for any RT installation. However, I’ve added a custom status that I
need to include in these links/searches. So how do I edit the saved searches
for Quick Search? I’ve not seen where this needs to be done.
Keep up with me and what I’m up to: http://theillien.blogspot.com