Editing request content text?


#1

is there any way to edit the request context text after it has been submitted,
either as requestor or as a queue member?
i don’t see where – i just see comment/reply, which is kind of heavy-weight
for stupid typos and hitting “create” too soon.

-mda


#2

is there any way to edit the request context text after it has been submitted,
either as requestor or as a queue member?
i don’t see where – i just see comment/reply, which is kind of heavy-weight
for stupid typos and hitting “create” too soon.

If you mean just off-line changing its contents (browsable at WWW etc.)
then you have to raw edit file
${your_rt_installation_root}/transactions/${Y}/{$M}/${D}/${TN}.${T}
where Y stands for given transaction year, M its month, D day,
TN ticket number and T transaction number. All these information is
available i.e. via web at given transaction heading line - just move mouse
over Comment or Reply button and see those numbers encoded in the URL…

Hope this help you.

-mda


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