We are running RT 4.0.4 and I think we came across a bug today…
When editing a Global Scrip through the menu route: “Tools > Configuration > Global > Scrips > Select” and then choosing a scrip to edit we get the following error: “RT Error Queue 1 not found”
What I have managed to work out is that it looks RT is redirecting to an incorrect URL when you load the Scrip to edit… So
- we start on this URL to select the scrip: http://example.com/Admin/Global/Scrips.html - all fine here
- we then click on a scrip to edit and we are taken to this URL http://example.com/Admin/Queues/Scrip.html?id=1&Queue=0 - This is where the error is given.
- If we edit the URL from the stated above to http://example.com/Admin/Global/Scrip.html?id=1 then the Global Scrip loads for editing fine.
Can other users reproduce this error? If not, does anyone know where I could look to fix it in our install?
Cheers
Jon
Jon Witts
Director of ICT
South Hunsley School and Sixth Form College
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