Editing elements does not work


I installed 3.8.7 (yes, I’ll update soon, but the package was already
there ;)) on Ubuntu 10.04, with apache2 fastcgi.
Works fine.

Now I wanted to edit some Files to add a link to our time-tracking
utility, as it is now working fine in 3.8.2.

All changed files (*) are in /usr/share/request-tracker3.8/html/

  • I edited Elements/PersonalQuickbar (in 3.8.2 this was still in
    Elements/Header) for a general link (2nd line added)

    % if ($session{‘CurrentUser’}->Name) {
    <&|/l, “”.$session{‘CurrentUser’}->Name."" &>Logged in as

  • Ticket/Elements/Tabs for a ticket specific link
    Added into $ticket_page_tabs:

    _Z => {
    title => loc(‘time tracker’),
    path => “http://server/directory/timetracking/?newEntry=
    . $id,

  • Ticket/Elements/ShowSummary to add an element for time-tracking summary.

<&| /Widgets/TitleBox, title => loc(‘time tracker’),
title_href =>
class => ‘ticket-info-links’ &>
<& /Elements/ShowTimeTracking, Ticket => $Ticket &>

(just before at the end)

  • Of course, there is a new Elements/ShowTimeTracking


my $tid = $Ticket->id;
my $webdata = wget -O - http://server/directory/timetracking/listing.php?q=$tid;
my $path
= RT->Config->Get(‘WebPath’)
. ‘/Ticket/Create.html?Queue=’
. $Ticket->Queue
. ‘&CloneTicket=’
. $Ticket->id;

After these changes I restarted Apache2 (/etc/init.d/apache2 restart),
but nothing changed.
No signs of my added texts/links.

Is there another trick, has fastcgi some lasting caches?
Do I have to change something else than the files mentioned above?

FastCGI seems to be restarted ok, I tried apache2 stop, looked for
processes (found none), and started again.

FastCGI: server
"/usr/share/request-tracker3.8/libexec/mason_handler.fcgi" started (pid

There are no errors in the apache logs.

Dipl.-Inform. Marco Dieckhoff
Project Manager IT/ORG

Brakenhof 7, 31629 Estorf-Leeseringen (Germany)
P.O. Box 1860, 31568 Nienburg (Germany)
phone: +49 (0) 5025 978 120
mail: marco.dieckhoff@bremskerl.de

Geschï¿œftsfï¿œhrer der GmbH / General Manager: Reinhard Gramatke
Amtsgericht Walsrode / Registration no.: KG: HRA100282, GmbH: HRB100520

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