I hope this isn’t a stupid question, I’m new to RT and I’ve been looking
into this for a little while but havent found any info.
I am using a few queues for users without e-mail, they use RT to track
what work they have outsourced to another company.
For this, they have a whole bunch of selectable custom fields in their
new ticket creation. However, they don’t use the e-mail “requestors,
admin cc and cc” fields, and the “Subject” is really their “Job number”
I am wondering how easy it is for me to change this new ticket creation
window for that queue to remove things I don’t need?
If someone is able to point me in the right direction for this
information it would be great. I know I can pay someone to do it for me,
but I’m really interested in learning