Editing custom fields for tickets

RT Users
1

Hi Guys,
I hope this isn’t a stupid question, I’m new to RT and I’ve been looking
into this for a little while but havent found any info.

I am using a few queues for users without e-mail, they use RT to track
what work they have outsourced to another company.

For this, they have a whole bunch of selectable custom fields in their
new ticket creation. However, they don’t use the e-mail “requestors,
admin cc and cc” fields, and the “Subject” is really their “Job number”

I am wondering how easy it is for me to change this new ticket creation
window for that queue to remove things I don’t need?

If someone is able to point me in the right direction for this
information it would be great. I know I can pay someone to do it for me,
but I’m really interested in learning :slight_smile:

Thanks guys,
Anthony

2

One of the ways to create custom workplace for users is to copy
SelfService interface and modify it as you need. Also most probably
you want to change main autohandler to redirect people to this
interface.On 4/3/06, Anthony Goddard anthony@bondimaging.com wrote:

Hi Guys,
I hope this isn’t a stupid question, I’m new to RT and I’ve been looking
into this for a little while but havent found any info.

I am using a few queues for users without e-mail, they use RT to track what
work they have outsourced to another company.

For this, they have a whole bunch of selectable custom fields in their new
ticket creation. However, they don’t use the e-mail “requestors, admin cc
and cc” fields, and the “Subject” is really their “Job number”

I am wondering how easy it is for me to change this new ticket creation
window for that queue to remove things I don’t need?

If someone is able to point me in the right direction for this information
it would be great. I know I can pay someone to do it for me, but I’m really
interested in learning :slight_smile:

Thanks guys,

Anthony

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