Editing Comments and Reply mail information


#1

[rt2 is still in development. please direct questions about it to rt-devel]

I’m not quite sure what you mean, eOin. can you give an example?

0jOn Mon, Jan 15, 2001 at 10:41:23AM -0000, eOk wrote:

In RT2, where do you go to edit the information send out in each
reply/comment

cheers

eOin

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Othmar Pasteka
Sent: 15 January 2001 10:16
To: Tobias Brox
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Erase request

Hi,

On Thu, Jan 11, 2001 at 08:46:37AM +0100, Tobias Brox wrote:

In RT1, the requests should be deleted from the database when they are
killed. Anything else is a bug.

how can i kill requests through the webui? or is this just with
the cli and/or mailgateway possible?

so long
Othmar


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon. It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.


#2

My question was, when commenting a ticket where can I change what
information is appended to comment for example, I dont want to append the
original mail in the comment ?

regardsFrom: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse
Sent: 15 January 2001 17:50
To: eOk
Cc: rt-users@lists.fsck.com; rt-devel@fsck.com
Subject: Re: [rt-users] Editing Comments and Reply mail information

[rt2 is still in development. please direct questions about it to rt-devel]

I’m not quite sure what you mean, eOin. can you give an example?

0j


#3

My question was, when commenting a ticket where can I change what
information is appended to comment for example, I dont want to append the
original mail in the comment ?

Ah. right now, your choices are: blank (by clicking the comment link at the top of the page) or “quote message” by clicking the comment button next to a given message. More advanced templates / stock replies are on the drawing board. If that’s something you’re interested in hacking on, let me know.

    -j

regards

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse
Sent: 15 January 2001 17:50
To: eOk
Cc: rt-users@lists.fsck.com; rt-devel@fsck.com
Subject: Re: [rt-users] Editing Comments and Reply mail information

[rt2 is still in development. please direct questions about it to rt-devel]

I’m not quite sure what you mean, eOin. can you give an example?

0j

In RT2, where do you go to edit the information send out in each
reply/comment

cheers

eOin

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Othmar Pasteka
Sent: 15 January 2001 10:16
To: Tobias Brox
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Erase request

Hi,

In RT1, the requests should be deleted from the database when they are
killed. Anything else is a bug.

how can i kill requests through the webui? or is this just with
the cli and/or mailgateway possible?

so long
Othmar


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon. It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Rt-devel mailing list
Rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl


#4

In RT2, where do you go to edit the information send out in each
reply/comment

cheers

eOinFrom: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Othmar Pasteka
Sent: 15 January 2001 10:16
To: Tobias Brox
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Erase request

Hi,