Hi folks,
I have attempted the EditCustomFieldsOnUpdate as documented in the wiki:
http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate
I created the directory:
/usr/local/rt3/local/html/Callbacks/CustomFields/Ticket/Update.html/
In that directory I created a file called “BeforeMessageBox” which
contains the code listed on the wiki.
Then I created a directory called:
/usr/local/rt3/local/html/Callbacks/CustomFields/Ticket/Display.html/
In that directory I created a file called “BeforeDisplay” which contains
the code listed on the wiki.
I restarted apache. There is no change on my system when updating
tickets. First, did I understand the directions correctly as far as
creating directories that match the file name structure? And if so, do
I need to do something to enable the Callbacks feature? The directions
were also somewhat unclear as to the patch files. It seemed like the
patches are an alternative method; did I misunderstand and actually they
are part of what is required?
Thanks for your assistance!
JR