Edit User Custom Fields in Preferences

RT Users
1

Hi, I’m just trying to customize RT for our tech support guys. I’ve added
some custom fields for users and can edit them just fine in the admin
area however custom fields do not appear in the users’ preferences. Is
there a reason they are not in User/Prefs.html or can I just modify it to
include custom fields?

Dave

2

Hi, I’m just trying to customize RT for our tech support guys. I’ve added
some custom fields for users and can edit them just fine in the admin
area however custom fields do not appear in the users’ preferences. Is
there a reason they are not in User/Prefs.html or can I just modify it to
include custom fields?

I believe you’re asking why the administrator can see the fields, but
the users, logged in as themselves, cannot? If so, it’s probably a
rights issue for the users, or the group in which they live, vs. the
rights on the fields themselves.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"NPR has a lot in common with Nascar... we both turn to the left."
	- Peter Sagal, on Wait Wait, Don't Tell Me!
3

Hi, I’m just trying to customize RT for our tech support guys. I’ve added
some custom fields for users and can edit them just fine in the admin
area however custom fields do not appear in the users’ preferences. Is
there a reason they are not in User/Prefs.html or can I just modify it to
include custom fields?

I believe you’re asking why the administrator can see the fields, but
the users, logged in as themselves, cannot? If so, it’s probably a
rights issue for the users, or the group in which they live, vs. the
rights on the fields themselves.

That was my initial thought after triple checking the rights they were
still not showing up. I dug into User/Prefs.html and found that the code
to display custom fields was not present.

Dave