Each queue with separate custom list of columns on show results

RT Users
1

When I see the list of tickets in a queue I see the result like this

http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png

So instead of the columns like this

Subject Status Queue Owner Priority

        Requestors	Created	Told	         Last Updated	  Time Left

I like to see the colums like this

Created # Subject Priority Request State Owner Due

Here State is like the Status except the values needs to be like following
custom values

Testing, Ready to deploy, Development, Review

instead of stock values

new, open, rejected, resolved, deleted

Any help would be appreciated.

I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11
OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

2

When I see the list of tickets in a queue I see the result like this

http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png

So instead of the columns like this

Subject Status Queue Owner Priority

       Requestors  Created Told             Last Updated     Time Left

I like to see the colums like this

Created # Subject Priority Request State Owner Due

Here State is like the Status except the values needs to be like following
custom values

Testing, Ready to deploy, Development, Review

instead of stock values

new, open, rejected, resolved, deleted

Any help would be appreciated.

I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11
OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8

any taker?

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

3

When I see the list of tickets in a queue I see the result like this

http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png

So instead of the columns like this

Subject Status Queue Owner Priority

       Requestors  Created Told             Last Updated     Time Left

I like to see the colums like this

Created # Subject Priority Request State Owner Due

Here State is like the Status except the values needs to be like following
custom values

Testing, Ready to deploy, Development, Review

instead of stock values

new, open, rejected, resolved, deleted

Any help would be appreciated.

I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11
OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8

any taker?

still looking for a pointer. Is this something in RT wiki? I have
looked through http://requesttracker.wikia.com/wiki/Customizing
and nothing popped up that fits my needs, as far as I can tell.

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?

4

When I see the list of tickets in a queue I see the result like this

http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png

So instead of the columns like this

Subject Status Queue Owner Priority

       Requestors  Created Told             Last Updated     Time Left

I like to see the colums like this

Created # Subject Priority Request State Owner Due

Here State is like the Status except the values needs to be like following
custom values

Testing, Ready to deploy, Development, Review

instead of stock values

new, open, rejected, resolved, deleted

Any help would be appreciated.

I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11
OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8

any taker?

still looking for a pointer. Is this something in RT wiki? I have
looked through http://requesttracker.wikia.com/wiki/Customizing
and nothing popped up that fits my needs, as far as I can tell.

You don’t do a good job of explaining your problem, but you may want
to change the default search format in your config, or you may want to
make a new saved search with a particular format that includes a
custom field

-kevin

5

When I see the list of tickets in a queue I see the result like this

http://picpaste.com/pics/webrt-TaqhEWCr.1292440647.png

So instead of the columns like this

Subject Status Queue Owner Priority

       Requestors  Created Told             Last Updated     Time Left

I like to see the colums like this

Created # Subject Priority Request State Owner Due

Here State is like the Status except the values needs to be like following
custom values

Testing, Ready to deploy, Development, Review

instead of stock values

new, open, rejected, resolved, deleted

Any help would be appreciated.

I am using RT 3.8.2 with Apache/2.2.11 (Unix) mod_ssl/2.2.11
OpenSSL/0.9.8k mod_perl/2.0.3 Perl/v5.8.8

any taker?

still looking for a pointer. Is this something in RT wiki? I have
looked through http://requesttracker.wikia.com/wiki/Customizing
and nothing popped up that fits my needs, as far as I can tell.

You don’t do a good job of explaining your problem, but you may want
to change the default search format in your config, or you may want to
make a new saved search with a particular format that includes a
custom field

That worked. Now I do have custom field in my saved searches. Thanks a lot

-kevin

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?