E-mails language

RT Users
1

Hello,

I’d like to know what is the best method to send localized e-mails based
on the queue name?

For example I have a queue named “FRTicket”, and I would like ALL
correspondence written in French as soon as an e-mail is sent to this
queue, or if any action is made on tickets in this queue.

I suppose there is something around “templates”. Should I write my own
template in French for the e-mail correspondence, or is there anything
faster?

Thanks.
Nicolas

2

I’d like to know what is the best method to send localized e-mails based
on the queue name?

For example I have a queue named “FRTicket”, and I would like ALL
correspondence written in French as soon as an e-mail is sent to this
queue, or if any action is made on tickets in this queue.

I suppose there is something around “templates”. Should I write my own
template in French for the e-mail correspondence, or is there anything
faster?

You can create Queue level versions of all the templates in your
preferred language (so in FRTicket you have an Autoreply template
written in french which overrides the global Autoreply).

I’m not aware of a faster method for doing this, and Queue-level
templates overriding global templates is quite standard.

-kevin

3

Hello,

I’d like to know what is the best method to send localized
e-mails based on the queue name?

For example I have a queue named “FRTicket”, and I would like
ALL correspondence written in French as soon as an e-mail is sent
to this queue, or if any action is made on tickets in this
queue.

I suppose there is something around “templates”. Should I write
my own template in French for the e-mail correspondence, or is
there anything faster?

You can create Queue level versions of all the templates in your
preferred language (so in FRTicket you have an Autoreply template
written in french which overrides the global Autoreply).

Yes, that’s what I ended up to do, I though it would take me ages but
I had to change only two templates so far (for the autoreply), and
it’s quite practical.

I’m not aware of a faster method for doing this, and Queue-level
templates overriding global templates is quite standard.

-kevin

Indeed.

Thanks for your answer.
Nicolas