E-mail to RT

How do you change how RT parses the subject line in e-mails sent to RT for
adding comments to an existing ticket?

for example:

from [helpdesk.foo.com #456]
to [helpdesk #456]

Thanks much

John Alexander john.alexander@fortrex.com

How do you change how RT parses the subject line in e-mails sent to RT for
adding comments to an existing ticket?

for example:

from [helpdesk.foo.com #456]
to [helpdesk #456]

Just set $rtname=“helpdesk” in etc/RT_Config.pm.
Note that if you change $rtname mails with the old name
(“helpdesk.foo.com”) will not be handled anymore.

Florian