How do you change how RT parses the subject line in e-mails sent to RT for
adding comments to an existing ticket?
for example:
from [helpdesk.foo.com #456]
to [helpdesk #456]
Thanks much
John Alexander john.alexander@fortrex.com
How do you change how RT parses the subject line in e-mails sent to RT for
adding comments to an existing ticket?
for example:
from [helpdesk.foo.com #456]
to [helpdesk #456]
Thanks much
John Alexander john.alexander@fortrex.com
How do you change how RT parses the subject line in e-mails sent to RT for
adding comments to an existing ticket?for example:
from [helpdesk.foo.com #456]
to [helpdesk #456]
Just set $rtname=“helpdesk” in etc/RT_Config.pm.
Note that if you change $rtname mails with the old name
(“helpdesk.foo.com”) will not be handled anymore.
Florian