E-mail tickets

RT Users
1

Think I got everything working now, just this last thing.

When e-mailing the RT system, it gets my mail and delivers it to
|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt/

However, a new ticket is not created.

I have given CreateTicket rights to the everyone system group

Regards

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2

Which errors do you get in rt log?
If you don’t get what you want in rt.log, try to set logging to debug level.

sAmuel-----Original Message-----
From: Steven Coutts [mailto:scoutts@bcs.org.uk]
Sent: Tuesday,11 May,2004 17:21
To: rt-users@lists.bestpractical.com
Subject: [rt-users] E-mail tickets

Think I got everything working now, just this last thing.

When e-mailing the RT system, it gets my mail and delivers it to
|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://rt/

However, a new ticket is not created.

I have given CreateTicket rights to the everyone system group

Regards