E-mail request


#1

Hello Rters,

A quick question�

Is there a way to send an e-mail to an rt�s queue and that it would be
processed and entered as a valid request?

Example: Say I have a queue called q1 and that a user would send an e-mail
to q1@domain.com mailto:q1@domain.com and that RT would then go ahead and
process the e-mail and create a ticket number for that problem/person.

Thanks,

Richard


#2

A quick question�

Is there a way to send an e-mail to an rt�s queue and that it would be
processed and entered as a valid request?

Example: Say I have a queue called q1 and that a user would send an e-mail
to q1@domain.com mailto:q1@domain.com and that RT would then go ahead and
process the e-mail and create a ticket number for that problem/person.

RT does that by default.  Go re-read the install documentation.

J.D. Falk "The Internet isn’t just a publishing medium or a
Product Manager medium for commerce, it’s a social medium."
Mail Abuse Prevention System LLC – Howard Rheingold