E-mail not working

RT Users
1

Hi guys,

So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I manually type
an e-mail within the CC field of a ticket and update it. It will not send to
a requestor nor a user when they are assigned a ticket. This is probably a
simple fix. Any ideas?

-Jeff

2

Have you checked to make sure scrips are not in disabled mode?

Jeffrey Lee wrote:

3

How would I check if it is in disabled mode?

-JeffFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 2:05 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Have you checked to make sure scrips are not in disabled mode?

Jeffrey Lee wrote:

Hi guys,

So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I manually
type an e-mail within the CC field of a ticket and update it. It will
not send to a requestor nor a user when they are assigned a ticket.
This is probably a simple fix. Any ideas?

-Jeff

–

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Stage, not mode. Edit the scrip in the UI and check that the stage is
not set to Disabled.

Jeffrey Lee wrote:

5

Seems that all the scrips are not set to disabled.

-JeffFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 3:10 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Stage, not mode. Edit the scrip in the UI and check that the stage is not
set to Disabled.

Jeffrey Lee wrote:

How would I check if it is in disabled mode?

-Jeff

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 2:05 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Have you checked to make sure scrips are not in disabled mode?

Jeffrey Lee wrote:

Hi guys,

So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I
manually type an e-mail within the CC field of a ticket and update
it. It will not send to a requestor nor a user when they are assigned a
ticket.
This is probably a simple fix. Any ideas?

-Jeff

–

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

6

Seems that all the scrips are not set to disabled.

-Jeff

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 3:10 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Stage, not mode. Edit the scrip in the UI and check that the stage is not
set to Disabled.

Jeffrey Lee wrote:

How would I check if it is in disabled mode?

-Jeff

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 2:05 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Have you checked to make sure scrips are not in disabled mode?

Jeffrey Lee wrote:

Hi guys,

So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I
manually type an e-mail within the CC field of a ticket and update
it. It will not send to a requestor nor a user when they are assigned a

ticket.

This is probably a simple fix. Any ideas?

-Jeff

–

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

7

Both Global and Queue are set to TransactionCreate.

-Jeff-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 3:21 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

On the queue or globally? If they are disabled globally, make sure you don’t have queue-specfic scrips (we disable global and make queue-specific so that not all scrips run on all queues). Set the ones you wish to use, either globally or per-queue, to TransactionCreate to enable them. Jeffrey Lee wrote:

Seems that all the scrips are not set to disabled.

-Jeff

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 3:10 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Stage, not mode. Edit the scrip in the UI and check that the stage is
not set to Disabled.

Jeffrey Lee wrote:

How would I check if it is in disabled mode?

-Jeff

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Thursday, January 31, 2008 2:05 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working

Have you checked to make sure scrips are not in disabled mode?

Jeffrey Lee wrote:

Hi guys,

So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I
manually type an e-mail within the CC field of a ticket and update
it. It will not send to a requestor nor a user when they are
assigned a

ticket.

This is probably a simple fix. Any ideas?

-Jeff

–

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com