E-mail not going to ticket owner!

RT Users
1

Hi.

I’m using rt 3.6.4-1 Debian package.

I don’t know it this is the default behavior or if I have some weird
situation here, if somebody can tell me it it’s normal or not and maybe
a way to fix it I will appreciate, here is the situation:

1 - I sent an e-mail to rt@mydomain.com and a ticket have been created.
2 - user@mydomain.com assumed the ticket.
3 - user@mydomain.com replied and I received the answer.
4 - I replied the e-mail but user@mydomain.com do not received my answer

This is a big problem, user@mydomain.com always have to click on every
ticket and have a look if there is some new answer, thats why I believe
that this is a problem.

I have some peculiarities here. Users come from LDAP, so, apache
authenticate the user and RT automatically create the user in the database.

The group everyone have the following permissions:
CommentOnTicket
CreateSavedSearch
CreateTicket
EditSavedSearches
LoadSavedSearch
ModifySelf
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeGroup
SeeQueue
ShowOutgoingEmail
ShowSavedSearches
ShowTicket
ShowTicketComments
StealTicket
TakeTicket

Is there something else I need to do to make the owner and watchers
receive an e-mail when the ticket is answered?

Thanks for the help.

[]'s, Catunda!

2

As I can see this is an old problem, but I still have no answer for it.

I googled a little based on those messages that I got from syslog:
No recipients found. Not sending.
Scrip 4,5,6 and 7 generates this message all the time, but I have no
idea why.

Any idea how to solve it?

Thanks.

F�bio M. Catunda escreveu: