E-mail history of a ticket?

RT Users
1

Hey all,

Call me crazy, but I could have sworn I saw list traffic about how to e-mail the history of ticket (either through the Scrip condition OnOwnerChange or just having a button or something to do that). The only thing I can find in the archives, however, is someone asking how to do it.

(It could be that I’ve been asked so many times to provide an “e-mail history” button that I thought I saw list traffic on it).

Am I nuts? If so, has someone worked through this?

If I’m not nuts, can someone point out a link? My entire office is crispy today, so maybe it’s just in the air.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer@tufts.edu

2

This is what I use to get it in the AdminCorrespondence template:

============================FULL TICKET HISTORY============================

{my $transactions = $Ticket->Transactions;
while (my $trans = $transactions->Next) {
$OUT .= $trans->CreatedObj->AsString . “: " .
$trans->Description;
if ($trans->TimeTaken) {
$OUT .= " (”.$trans->TimeTaken." min)“;
}
$OUT .= “\n”;
if ($trans->Content) {
$OUT .= $trans->Content . “\n”;
}
$OUT .= ('-'x78).”\n";
}

1;
}On Fri, Sep 27, 2002 at 05:16:50PM -0400, Sheeri Kritzer wrote:

Hey all,

Call me crazy, but I could have sworn I saw list traffic about how to e-mail the history of ticket (either through the Scrip condition OnOwnerChange or just having a button or something to do that). The only thing I can find in the archives, however, is someone asking how to do it.

(It could be that I’ve been asked so many times to provide an “e-mail history” button that I thought I saw list traffic on it).

Am I nuts? If so, has someone worked through this?

If I’m not nuts, can someone point out a link? My entire office is crispy today, so maybe it’s just in the air.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer@tufts.edu

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