I have some users set up in RT with their e-mail addresses set per our
corporate standard, which is email@example.com. I’ve noticed
that if a user sends something to RT from a mail client that reports their
address as Firstname.Lastname@garmin.com, RT will not recognize them and
will create a new user account for them.
Is there a way to tell RT to treat addresses on incoming e-mail as being
I’m running 2.0.7 on Mandrake 8.1, having compiled perl and apache from
scratch instead of using the pre-packaged versions.