I am trying to create a scrip that will send out emails to specific groups based on the queue that they are in. What I need is custom action code that will essentially run the NotifyGroup action but with a dynamic parameter.
For instance if the queue was “exampleQueue” then I would want the group that was notified to be “exampleQueueEscalationGroup”. Is it possible to use a dynamic parameter in the making of an action or would this need to be written as a custom action and how would I do that?
Thank you very much for the time, any help is appreciated. I am running RT 5.0.0