I’m having problems with duplication of tickets.
to each email sent to the RT, a ticket is created. In this way, an automatic email is sent to requester. It turns out that is being generated two tickets and two automatic emails. I.e:
#336 Direitos Reservados
#334 Direitos Reservados
#335 Não Entregues: Direitos Reservados
#333 Não Entregues: CTIR
Any idea what the problem might be?
P.S: Excuse me for my lousy English.