We are using Rt 4.0.8 with mysql and sendmail
Our RT tickets are created by our users by sending an email to rt@…
Randomly some of the tickets are duplicating on creation. So far I am
unable to find any pattern in this duplication.Can some one please guide how to troubleshoot this issue. Which logs
should I be looking at besides the mail logs?
I am wondering when the ticket comes into the sendmail queue, how is it
duplicating? The mail queue emptie out instantly, the only log I see is
mail log with duplicated ticket.