Duplicate Response Messages

RT Users
1

Hello all,

I have RT 3.0.0 setup. I have been tracking the beta and have just really
started to play with things now that
the major changes are over. We seem to have things working ok except when
a person sends in a ticket
by e-mail they get two reply messages that are identical. There is only
one ticket created which is good.

Anyone else seeing this. I’m wondering if this is a case of to many upgrades.

Thanks
Jason

Jason Alexander
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
jason-alexander@uiowa.edu / 319-335-6174

2

We seem to have things working ok except when a person sends in a ticket
by e-mail they get two reply messages that are identical.

What are your scrips? Maybe you have the autoreply scrip both globally
and in the queue.

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>