Is there an easy way to prevent duplicate tickets from being created?
This has been an ongoing issue and unfortunately we have so many tickets
created on a daily basis, it is difficult to look at all the queues to
see if there is an existing ticket.
Any help would be greatly appreciated. We are running version 4.0.2
Thanks!!!
Is there an easy way to prevent duplicate tickets from being created? This has been an ongoing issue and unfortunately we have so many tickets created on a daily basis, it is difficult to look at all the queues to see if there is an existing ticket.
Any help would be greatly appreciated. We are running version 4.0.2
Well, you can merge tickets, which you could presumably do in a Scrip. That means you just have to work out which are duplicates, and that’s the hard part, unless the tickets are being machine-generated in a way that’s predictable.
Tim
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