I am using rt-3.4.0. I searched the archives and have not seen a
solution to this issue.
When a user creates a ticket I am getting duplicate emails and so is
everyone else who is on the watchers for all the queue’s(6) that are
setup. I have 2 groups I want the “on create” emails to go to and I am
only on one of them. I have quadruple checked my scrips and I don’t see
any duplication. The only thing I can think of is that the email was
defaulted to go to the groups and when I activated the watchers it
caused the duplication however, there wasn’t any email being sent on
creating prior to me setting watchers up. I was not the one who set this
up initially but inheritted what was done already.
Also is there a way I can get the subject to be hardcoded to start with
RTTracker? My manager is a bit anal about being able to filter this
stuff and it would be helpful. I did look in the archives but have to
admit I didnt combed it as well as I did for the duplicate emails. Thank
you in advance.
Tom Morgan
tmorgan@synacor.com
Tom Morgan wrote:
I am using rt-3.4.0. I searched the archives and have not seen a
solution to this issue.
When a user creates a ticket I am getting duplicate emails and so is
everyone else who is on the watchers for all the queue’s(6) that are
setup. I have 2 groups I want the “on create” emails to go to and I am
only on one of them. I have quadruple checked my scrips and I don’t
see any duplication. The only thing I can think of is that the email
was defaulted to go to the groups and when I activated the watchers it
caused the duplication however, there wasn’t any email being sent on
creating prior to me setting watchers up. I was not the one who set
this up initially but inheritted what was done already.
Also is there a way I can get the subject to be hardcoded to start
with RTTracker? My manager is a bit anal about being able to filter
this stuff and it would be helpful. I did look in the archives but
have to admit I didnt combed it as well as I did for the duplicate
emails. Thank you in advance.
Oh yeah I set the watchers to be AdminCc watchers.
Tom Morgan
tmorgan@synacor.com
Tom Morgan wrote:
Tom Morgan wrote:
I am using rt-3.4.0. I searched the archives and have not seen a
solution to this issue.
When a user creates a ticket I am getting duplicate emails and so is
everyone else who is on the watchers for all the queue’s(6) that are
setup. I have 2 groups I want the “on create” emails to go to and I
am only on one of them. I have quadruple checked my scrips and I
don’t see any duplication. The only thing I can think of is that the
email was defaulted to go to the groups and when I activated the
watchers it caused the duplication however, there wasn’t any email
being sent on creating prior to me setting watchers up. I was not the
one who set this up initially but inheritted what was done already.
Also is there a way I can get the subject to be hardcoded to start
with RTTracker? My manager is a bit anal about being able to filter
this stuff and it would be helpful. I did look in the archives but
have to admit I didnt combed it as well as I did for the duplicate
emails. Thank you in advance.
Oh yeah I set the watchers to be AdminCc watchers.
So this is what I have for scrips for the AdminCc’s:
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Create Notify AdminCcs with template Admin Correspondence
So because I am getting dupes I would presume one or more of these
scrips is causing it. Can anyone shed some light on this?
Tom Morgan
tmorgan@synacor.com
You have two scrips notifying AdminCcs On Create. Therefore, 2 emails
sent to them.
Tom Morgan wrote:
Tom Morgan wrote:
Tom Morgan wrote:
I am using rt-3.4.0. I searched the archives and have not seen a
solution to this issue.
When a user creates a ticket I am getting duplicate emails and so is
everyone else who is on the watchers for all the queue’s(6) that are
setup. I have 2 groups I want the “on create” emails to go to and I
am only on one of them. I have quadruple checked my scrips and I
don’t see any duplication. The only thing I can think of is that the
email was defaulted to go to the groups and when I activated the
watchers it caused the duplication however, there wasn’t any email
being sent on creating prior to me setting watchers up. I was not
the one who set this up initially but inheritted what was done already.
Also is there a way I can get the subject to be hardcoded to start
with RTTracker? My manager is a bit anal about being able to filter
this stuff and it would be helpful. I did look in the archives but
have to admit I didnt combed it as well as I did for the duplicate
emails. Thank you in advance.
Oh yeah I set the watchers to be AdminCc watchers.
So this is what I have for scrips for the AdminCc’s:
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Create Notify AdminCcs with template Admin Correspondence
So because I am getting dupes I would presume one or more of these
scrips is causing it. Can anyone shed some light on this?
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati