Duplicate Emails - On Create and On Resolve

Greetings!

I’ve created a separate queue in our existing RT system, scrips and
templates. It all appears to be working well, except that when a user send
an email to the specific queue, such users receives duplicate email
notifications: one, from the original queue (helpdesk) and the other, from
the new one (facilities). The same thing happens when the request is
closed.

Can you please point me on the right direction, to which file I need to
modify and add some kind of exception?

Thanks a bunch.

Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798

Why did you create scrips? Have you read the following?

Probably now you have global notification scrips and queue specific
scrips. RT still runs global and users get two emails.On Wed, Mar 2, 2011 at 7:06 PM, Alberto Vazquez betovaz@gmail.com wrote:

Greetings!

I’ve created a separate queue in our existing RT system, scrips and
templates. It all appears to be working well, except that when a user send
an email to the specific queue, such users receives duplicate email
notifications: one, from the original queue (helpdesk) and the other, from
the new one (facilities). The same thing happens when the request is
closed.

Can you please point me on the right direction, to which file I need to
modify and add some kind of exception?

Thanks a bunch.


Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798

Best regards, Ruslan.