Dumpfile-to-rt-3.0 fails with errors. Ayudame

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Hi,

I am getting the following error while trying to upgrade rt2 to rt3, the

rt-2.0-to-dumpfile (Version 1.6) works fine, and completes without errror.

It is when I run

dumpfile-to-rt-3.0 (VERSION 1.8) that I get the following error.

Any ideas what is wrong with my setup.

rt-2.0.7 to rt-3.0.1

<< output from dumpfile-to-rt-3.0 >>

tularosa# perl -w dumpfile-to-rt-3.0 /research/common/development/db
Importing users

[Thu May 8 18:39:50 2003] [crit]: Can’t load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Importing tickets…t-1
.t-2
.t-3
.t-4
.t-5
.t-6
.t-7
.t-8
.t-9
.t-10
.t-11
.t-12
.t-13
.t-14
.t-15
.t-16
.t-17
.t-18
.t-19
.t-20
.t-21
.t-22
.t-23
.t-24
.t-25
.t-26
.t-27
.t-28
.t-29
.t-30
.t-31
.t-32
[Thu May 8 18:40:24 2003] [crit]: What do I do with NewValue for
HASH(0x90d8114). It is a HASH at dumpfile-to-rt-3.0 line 346.
~ (/usr/local/rt3/lib/RT.pm:228)


  • ------------------ <-=-> ----------------------
    Benjamin Ash
    Systems Analyst II
    ECE Dept. University of New Mexico | University of New Mexico, 87131
    +1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
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Can you verify that the problem still happens with the current version
of the import/export tools?On Thu, May 08, 2003 at 12:50:14PM -0600, B. Ash wrote:

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Hash: SHA1

Hi,

I am getting the following error while trying to upgrade rt2 to rt3, the

rt-2.0-to-dumpfile (Version 1.6) works fine, and completes without errror.

It is when I run

dumpfile-to-rt-3.0 (VERSION 1.8) that I get the following error.

Any ideas what is wrong with my setup.

rt-2.0.7 to rt-3.0.1

<< output from dumpfile-to-rt-3.0 >>

tularosa# perl -w dumpfile-to-rt-3.0 /research/common/development/db
Importing users

[Thu May 8 18:39:50 2003] [crit]: Can’t load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Importing tickets…t-1
.t-2
.t-3
.t-4
.t-5
.t-6
.t-7
.t-8
.t-9
.t-10
.t-11
.t-12
.t-13
.t-14
.t-15
.t-16
.t-17
.t-18
.t-19
.t-20
.t-21
.t-22
.t-23
.t-24
.t-25
.t-26
.t-27
.t-28
.t-29
.t-30
.t-31
.t-32
[Thu May 8 18:40:24 2003] [crit]: What do I do with NewValue for
HASH(0x90d8114). It is a HASH at dumpfile-to-rt-3.0 line 346.
~ (/usr/local/rt3/lib/RT.pm:228)


  • ------------------ <-=-> ----------------------
    Benjamin Ash
    Systems Analyst II
    ECE Dept. University of New Mexico | University of New Mexico, 87131
    +1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
  • ------------------ <-o-> ----------------------
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    Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

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fZVAeCnDspj/tzNb+i5UtiM=
=M+DX
-----END PGP SIGNATURE-----


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

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Hash: SHA1

Hi,

Thanks for the reply. I downloaded the 1.9 set. And started the process
over. Using this version of rt-2.0-to-dumpfile, I get an error almost
immediately.

the current version of import/export tools demonstrates a new problem in
rt-2.0-to-dumpfile, and the same errors reported for dumpfile-to-rt-3.0.

<< output from rt-2.0-to-dumpfile from version 1.9 set >>

[root@quark 531 #] perl5.6.1 -w rt-2.0-to-dumpfile
/research/common/development/db
RT::KeywordSelect::ObjectVal Unimplemented in main. (rt-2.0-to-dumpfile
line 337)

I am using perl 5.6.1 on the server running rt2.0.7, and perl5.8.0 on
the rt3 server, both running mysql 4.0.12.

I tried to run the dumpfile-to-rt-3.0 from the 1.9 set, it failed with
same errors below.
I have dropped the database for rt3, and started from scratch with the
upgrade scripts.

Thanks for your assistance.

  • -bash

Jesse Vincent wrote:

|Can you verify that the problem still happens with the current version
|of the import/export tools?
|
|
|On Thu, May 08, 2003 at 12:50:14PM -0600, B. Ash wrote:
|
|>-----BEGIN PGP SIGNED MESSAGE-----
|>Hash: SHA1
|>
|>Hi,
|>
|>I am getting the following error while trying to upgrade rt2 to rt3, the
|>
|>rt-2.0-to-dumpfile (Version 1.6) works fine, and completes without errror.
|>
|>It is when I run
|>
|>dumpfile-to-rt-3.0 (VERSION 1.8) that I get the following error.
|>
|>Any ideas what is wrong with my setup.
|>
|>rt-2.0.7 to rt-3.0.1
|>
|><< output from dumpfile-to-rt-3.0 >>
|>
|>tularosa# perl -w dumpfile-to-rt-3.0 /research/common/development/db
|>Importing users
|>…
|>[Thu May 8 18:39:50 2003] [crit]: Can’t load a principal for id
|>(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
|>Importing tickets…t-1
|>.t-2
|>.t-3
|>.t-4
|>.t-5
|>.t-6
|>.t-7
|>.t-8
|>.t-9
|>.t-10
|>.t-11
|>.t-12
|>.t-13
|>.t-14
|>.t-15
|>.t-16
|>.t-17
|>.t-18
|>.t-19
|>.t-20
|>.t-21
|>.t-22
|>.t-23
|>.t-24
|>.t-25
|>.t-26
|>.t-27
|>.t-28
|>.t-29
|>.t-30
|>.t-31
|>.t-32
|>[Thu May 8 18:40:24 2003] [crit]: What do I do with NewValue for
|>HASH(0x90d8114). It is a HASH at dumpfile-to-rt-3.0 line 346.
|>~ (/usr/local/rt3/lib/RT.pm:228)
|>
|>- –
|>- ------------------ <-=-> ----------------------
|>Benjamin Ash
|>Systems Analyst II
|>ECE Dept. University of New Mexico | University of New Mexico, 87131
|>+1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
|>- ------------------ <-o-> ----------------------
|>-----BEGIN PGP SIGNATURE-----
|>Version: GnuPG v1.2.1 (GNU/Linux)
|>Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
|>
|>iD8DBQE+uqa7Xkk94+rPTdoRAqC3AJ4jULhqb5PVhnMgMFJZnjovpHAt7QCgueUV
|>fZVAeCnDspj/tzNb+i5UtiM=
|>=M+DX
|>-----END PGP SIGNATURE-----
|>
|>
|>_______________________________________________
|>rt-users mailing list
|>rt-users@lists.fsck.com
|>http://lists.fsck.com/mailman/listinfo/rt-users
|>
|>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
|
|


  • ------------------ <-=-> ----------------------
    Benjamin Ash
    Systems Analyst II
    ECE Dept. University of New Mexico | University of New Mexico, 87131
    +1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
  • ------------------ <-o-> ----------------------
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=TG87
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-----BEGIN PGP SIGNED MESSAGE-----

On 08-May-2003, B. Ash wrote message “[rt-users] dumpfile-to-rt-3.0 fails with
errors. Ayudame”

rt-2.0-to-dumpfile (Version 1.6) works fine, and completes without errror.

It is when I run

dumpfile-to-rt-3.0 (VERSION 1.8) that I get the following error.

You’re 5 versions behind, I’d start with getting the latest rt2-to-rt3 tarball.

Andy Harrison
Great Works Internet
System Operations
(full headers for details)

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Hi,

Thanks for the reply. I downloaded the 1.9 set. And started the process
over. Using this version of rt-2.0-to-dumpfile, I get an error almost
immediately.

On the web, you can’t depend on an alphabetical sort being correct. The
current version is 1.12

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

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Nice :slight_smile:

Thanks… I hope these ones do the trick!!

  • -bash

Jesse Vincent wrote:

|
|On Thu, May 08, 2003 at 01:29:55PM -0600, B. Ash wrote:
|
|>-----BEGIN PGP SIGNED MESSAGE-----
|>Hash: SHA1
|>
|>Hi,
|>
|>Thanks for the reply. I downloaded the 1.9 set. And started the process
|>over. Using this version of rt-2.0-to-dumpfile, I get an error almost
|>immediately.
|
|
|On the web, you can’t depend on an alphabetical sort being correct. The
|current version is 1.12
|


  • ------------------ <-=-> ----------------------
    Benjamin Ash
    Systems Analyst II
    ECE Dept. University of New Mexico | University of New Mexico, 87131
    +1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
  • ------------------ <-o-> ----------------------
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    Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

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=GsNx
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Hash: SHA1

Hi,

Well I am now using the 1.12 version and am having the same error, and
failure. Mysql is getting the users data. I am going from perl5.6.1 on
solaris doing the rt-2.0-to-dumpfile, and running rt3 on FreeBSD perl5.8.0.

Thanks for your help

tularosa# perl -w dumpfile-to-rt-3.0 /research/common/development/db
Importing users

Importing groups
[Thu May 8 21:12:05 2003] [crit]: 1
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu May 8 21:12:05 2003] [crit]: Can’t load a principal for id
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)

Importing tickets…t-1
.t-2
.t-3
.t-4
.t-5
.t-6
.t-7
.t-8
.t-9
.t-10
.t-11
.t-12
.t-13
.t-14
.t-15
.t-16
.t-17
.t-18
.t-19
.t-20
.t-21
.t-22
.t-23
.t-24
.t-25
.t-26
.t-27
.t-28
.t-29
.t-30
.t-31
.t-32
[Thu May 8 21:12:41 2003] [crit]: What do I do with NewValue for
HASH(0x90d8138). It is a HASH at dumpfile-to-rt-3.0 line 347.
~ (/usr/local/rt3/lib/RT.pm:228)

Jesse Vincent wrote:

|
|On Thu, May 08, 2003 at 01:29:55PM -0600, B. Ash wrote:
|
|>-----BEGIN PGP SIGNED MESSAGE-----
|>Hash: SHA1
|>
|>Hi,
|>
|>Thanks for the reply. I downloaded the 1.9 set. And started the process
|>over. Using this version of rt-2.0-to-dumpfile, I get an error almost
|>immediately.
|
|
|On the web, you can’t depend on an alphabetical sort being correct. The
|current version is 1.12
|


  • ------------------ <-=-> ----------------------
    Benjamin Ash
    Systems Analyst II
    ECE Dept. University of New Mexico | University of New Mexico, 87131
    +1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
  • ------------------ <-o-> ----------------------
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    Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

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gGVWpQgR94IUo/1wvacdaGU=
=MtOo
-----END PGP SIGNATURE-----

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hi,

I am using the 1.12 upgrade scripts for RT and am still getting the
exact same error as when I was using the older versions, ie. 1.9. Any
help would be greatly appreciated.

Thanks

  • -bash

Andy Harrison wrote:

|
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| On 08-May-2003, B. Ash wrote message “[rt-users] dumpfile-to-rt-3.0
fails with
| errors. Ayudame”
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
| rt-2.0-to-dumpfile (Version 1.6) works fine, and completes without errror.
|
| It is when I run
|
| dumpfile-to-rt-3.0 (VERSION 1.8) that I get the following error.
|
|
|
| You’re 5 versions behind, I’d start with getting the latest rt2-to-rt3
tarball.
|
|
|
| ~~
| Andy Harrison
| Great Works Internet
| System Operations
| (full headers for details)
|
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


  • ------------------ <-=-> ----------------------
    Benjamin Ash
    Systems Analyst II
    ECE Dept. University of New Mexico | University of New Mexico, 87131
    +1 505 277 1082 /Fax +1 505 277 1439 | e-mail: bash@eece.unm.edu
  • ------------------ <-o-> ----------------------
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