You might try my modifications to the dumpfile-to-rt-3.0 script. I did
the same upgrade to rt-3.4.1 just a few weeks ago on a very large
database. Some of the changes had to do with the new database
structure, but there were also a lot of changes related to cleaning up
old cruft in the database.
One thing you should be careful of: just last week I found out that the
script (both the original or with my mods) doesn’t properly set the
Parent field of Attachment records. (I haven’t got around to fixing
that.) Also, avoid doing an incremental import if you have any custom
fields (keywords), because it doesn’t copy those over properly.
Otherwise, it seems to work very well.
– TrevinOn Tue, 2005-05-31 at 15:28 +0200, Markus Schüpfer wrote:
I want to migrate rt2.0.15 to rt3.4.1. It’s actually an easy thing
but it does not work absolut correctly.
The database from the rt2 instance has about 20 users, 5 queues and 1000
With the rt2-to-rt3-1.22 perl script the database will be dumped without
the import of the data has only a couple of non-standard scrip errors.
My Problems are a few tickets in seperate queues which will be
created without history anyhow.
What can I do to create the history of these tickets correctly?
dumpfile-to-rt-3.0 (31.3 KB)