Hi all !
I was playing around with the due time function, but unfortunately it
to be functional currently (or it does something else than I expect ;).
RT seems to do nothing when the due time exceeded; there’s no scrip
action for it
and RT doesn’t show the user that the ticket needs to be processed.
RT should inform the owner if the due time has exceeded (maybe a
This is important if some company (like ours) has SLA (service level
customers where a ticket HAS to be processed in a certain amount of
If the ticket has not been taken by anyone, RT should show some kind
that there are tickets which have exceeded the due time (or best: notify
that a ticket
will soon exceed the due time)
Timo A. Hummel, IT Specialist
IS Innovative Software AG Phone: +49 69 505030-302
Feuerbachstraße 26-32 Fax: +49 69 505030-505
60325 Frankfurt a.M. E-Mail:
GERMANY WWW: http://is.ag