Due Date not set automatically

RT Users
1

Hi,

on my first rt installation I only set the default due date in a queue and new tickets automatically are assigned a default due date. But on a second box (3.4.5) this does not happen. At least not immediately. Is there something I missed?

Regards,
JP

2

Koopmann, Jan-Peter wrote:

Hi,

on my first rt installation I only set the default due date in a queue and new tickets automatically are assigned a default due date. But on a second box (3.4.5) this does not happen. At least not immediately. Is there something I missed?

Regards,
JP

Setting a default due date depends on the Queue settings, be sure to set
your “Requests should be due in:” field in the Queue configuration.

http://wiki.bestpractical.com/index.cgi?DueDate

Has some limited information.

I must honestly say that in my configuration it doesn’t seem to work
anymore either… I recently updated to 3.6.0. and was testing just now
but there is no DueDate being set.

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3

Setting a default due date depends on the Queue settings, be sure to
set your “Requests should be due in:” field in the Queue
configuration.

That is the setting I was referring to. This is set on both installations.
On 3.4.4 it works on 3.4.5 it does not (at least not here).

anymore either… I recently updated to 3.6.0. and was testing just
now but there is no DueDate being set.

Could this be a general bug then?

Kind regards,
JP

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