Due Date in Ticket Creation Page

RT Users
1

Has anyone hacked the Create ticket form to show the due date? Can
easily create a custom field that shows on the entry form, but seems
silly since the ticket object already has a due date.

In the archives I noticed a lot posts referencing using PHP etc as a
front end and just having the forms send mail to RT to be processed
in. Is that typical, ie what most people do to provide a more flexible
interface (ajax, etc)?

Thanks,
Steve

2

It’s already there. You just have to click show advanced there on
ticket create page.On Thu, Apr 3, 2008 at 7:42 AM, Stephen Cochran stephen.a.cochran.lists@cahir.net wrote:

Has anyone hacked the Create ticket form to show the due date? Can
easily create a custom field that shows on the entry form, but seems
silly since the ticket object already has a due date.

In the archives I noticed a lot posts referencing using PHP etc as a
front end and just having the forms send mail to RT to be processed
in. Is that typical, ie what most people do to provide a more flexible
interface (ajax, etc)?

Thanks,
Steve

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

3

Hi Steve,

We use both the RT web piece and php front ends; the choice for us depends
on who is creating the ticket. If a queue has tickets that are primarily
created by users, we use php. This lets me do a lot of sanity-checking on
the data before a ticket ever gets created. For queues whose tickets are
entered by our staff, we use RT’s web piece - saves the hassle and
potential security issues of writing an unnecessary php app. Using php
also helps us mitigate the effects of spam; if an incoming e-mail arrives
at a queue that is only supposed to get php messages then it must be in a
specific format. If the format is wrong, or if it comes from the wrong
address, then we just delete the ticket in the OnCreate scrip and it goes
away without anyone getting bogus notifications.

Regards,
Gene

At 08:42 PM 4/2/2008, Stephen Cochran wrote:

In the archives I noticed a lot posts referencing using PHP etc as a
front end and just having the forms send mail to RT to be processed
in. Is that typical, ie what most people do to provide a more flexible
interface (ajax, etc)?

Thanks,
Steve

Gene LeDuc, GSEC
Security Analyst
San Diego State University

4

I did a hack where we just took the

that held the advanced options
and showed it inline after the basic options, with a create button under
each section. That way you could do a basic ticket and hit create, or
scroll down, add the dates and hit create.

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.orgFrom: Ruslan Zakirov [mailto:ruz@bestpractical.com]
Sent: Wednesday, April 02, 2008 11:32 PM
To: Stephen Cochran
Cc: rt Users
Subject: Re: [rt-users] Due Date in Ticket Creation Page

It’s already there. You just have to click show advanced there on
ticket create page.

Has anyone hacked the Create ticket form to show the due date? Can
easily create a custom field that shows on the entry form, but seems
silly since the ticket object already has a due date.

In the archives I noticed a lot posts referencing using PHP etc as a
front end and just having the forms send mail to RT to be processed
in. Is that typical, ie what most people do to provide a more
flexible
interface (ajax, etc)?

Thanks,
Steve

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

5

Hmm, I’m not seeing the advanced option in the SelfService interface.
Running 3.6.3, am I being blind?On Thu, Apr 3, 2008 at 2:31 AM, Ruslan Zakirov ruz@bestpractical.com wrote:

It’s already there. You just have to click show advanced there on
ticket create page.

On Thu, Apr 3, 2008 at 7:42 AM, Stephen Cochran stephen.a.cochran.lists@cahir.net wrote:

Has anyone hacked the Create ticket form to show the due date? Can
easily create a custom field that shows on the entry form, but seems
silly since the ticket object already has a due date.

In the archives I noticed a lot posts referencing using PHP etc as a
front end and just having the forms send mail to RT to be processed
in. Is that typical, ie what most people do to provide a more flexible
interface (ajax, etc)?

Thanks,
Steve

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.