Due date for queue

RT Users
1

Hi.

I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.

What is this field useful for ?

Thanks,
Laurent

2

I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.

I suspect that something is odd in your system. On my system, the Due
date on the Ticket is set as expected (to be the number of days set in the
Queue.

What is this field useful for ?

Refer to the ‘Escalator’ in contrib (www.fsck.com/pub/rt/2.0/contrib);
this gradually alters the priority as the ticket approaches CreateTime +
DueDate .

Apart from that, nothing much uses it.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security
3

I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.

My RT installation (2.0.13) has this bug as well: when creating a ticket
in the WebUI, Due is set to today. When creating a ticket via the
mailgate, Due is set correctly (today + 7 days in my case).
However, it hasn’t bothered me enough yet to have a closer look at it.

Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

Gruß
Sebastian

Sebastian Flothow
sebastian@flothow.de
#include <stddisclaimer.h>

4

Hi.

I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.

What is this field useful for ?

Thanks,
Laurent

5

Hi.

I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.

What is this field useful for ?

Thanks,
Laurent

6

Laurent Vaills wrote:

I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.

That’s because there’s a bug in the handling of that option. There’s
a patch at

http://rt3.fsck.com/Ticket/Display.html?id=1998&user=guest&pass=guest

which might help.
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