I created a new queue and filled in the field “Requests should be due
in:” with the value 1 .
So I expected when a ticket was created in this queue that the due date
will be automatically set to “today + 1 day” but in fact not.
I suspect that something is odd in your system. On my system, the Due
date on the Ticket is set as expected (to be the number of days set in the
What is this field useful for ?
Refer to the ‘Escalator’ in contrib (www.fsck.com/pub/rt/2.0/contrib);
this gradually alters the priority as the ticket approaches CreateTime +
Apart from that, nothing much uses it.
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security