I’d like to drop all the tickets from my database, while I’m working on
importing (running into some parsing bugs, and every time i reimport, I end
up with double copies of transactions). I’d like to drop all my tickets
and transcations without losing my scrips and other bits of configuration.
Is there an easy way to do this?
Just do a mass update on all the tickets at once… then use the script
here to delete the dead tickets… ps, I am sure it should not be hard to
change the script above to delete ALL tickets… just one single change
would do it… to delete all tickets without a mass update, change the line
in the script that says
prepare the query for dead tickets
my $sth = $dbh->prepare( "
SELECT id FROM Tickets where Status=‘dead’;");
to:
prepare the query for dead tickets
my $sth = $dbh->prepare( "
SELECT id FROM Tickets;");
Delete Dead Tickets available from:
http://dev.inet-technologies.com/rt2/
ps, thank Steve Poirier for creating this script!
Jay
I’d like to drop all the tickets from my database, while I’m working on
importing (running into some parsing bugs, and every time i reimport, I
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