Dropdown lists of queue names

RT Users
1

I’ve added two queues to RT. They are shown as active. The problem is
that they don’t appear in the dropdown lists of queue names for ticket
creation on the home page. They do appear in the dropdown list of queue
names shown in the ticket basic information panel; I can change a ticket
to these queues, but I can’t create a ticket in them directly.

I’ve cycled Apache and deleted everything in folder
(/opt/rt/)var/mason_data/obj/ to cause the mason cache to be rebuilt.
Can anyone tell me what’s necessary to get these dropdown lists to be
recreated, or what could be wrong with the queues so that they don’t
appear? (I’m not clear at what point MySQL queries are made, to create
these lists. It doesn’t seem to be dynamically created when you drop
down the lists.)

This has happened before and I messed around with RT cycles until the
problem went away, but I don’t know exactly which swift kick was the
effective one.

I’m running RT 3.6.5 in Linux, Novel SLES 9.0 distribution, with Apache
1 and Perl 5.8.3.

2

Traditionally the “no show” of queues is resolved by:

  1.   Logging off RT and back on

And/or

  1.   Making sure you have the proper rights to view the newly

created queuesFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Roger
Mastrude
Sent: Wednesday, October 31, 2007 7:22 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Dropdown lists of queue names

I’ve added two queues to RT. They are shown as active. The problem is
that they don’t appear in the dropdown lists of queue names for ticket
creation on the home page. They do appear in the dropdown list of queue
names shown in the ticket basic information panel; I can change a ticket
to these queues, but I can’t create a ticket in them directly.

I’ve cycled Apache and deleted everything in folder
(/opt/rt/)var/mason_data/obj/ to cause the mason cache to be rebuilt.
Can anyone tell me what’s necessary to get these dropdown lists to be
recreated, or what could be wrong with the queues so that they don’t
appear? (I’m not clear at what point MySQL queries are made, to create
these lists. It doesn’t seem to be dynamically created when you drop
down the lists.)

This has happened before and I messed around with RT cycles until the
problem went away, but I don’t know exactly which swift kick was the
effective one.

I’m running RT 3.6.5 in Linux, Novel SLES 9.0 distribution, with Apache
1 and Perl 5.8.3.