Drop down list of requestors

To all,

I noticed that when in the "People" update box of a ticket you have to 

have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a “drop-down” list of
users with the “CreateTicket” privilege for a queue to select from like
we have for 'Owners"? I would imagine it would be based on the same
coding structure as the ‘Owner’ drop-down for a ticket ‘People’ change.
If not, perhaps it would be a good addition for 3.8.1?

Kenn
LBNL

I noticed that when in the “People” update box of a ticket you have to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a “drop-down” list of
users with the “CreateTicket” privilege for a queue to select from like
we have for 'Owners"? I would imagine it would be based on the same
coding structure as the ‘Owner’ drop-down for a ticket ‘People’ change.
If not, perhaps it would be a good addition for 3.8.1?

What? You want a Customer List?

(grep the list archives for “customer list”… :-})

Cheers,
– jra
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com '87 e24
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274

     Those who cast the vote decide nothing.
     Those who count the vote decide everything.
       -- (Joseph Stalin)

To all,

I noticed that when in the “People” update box of a ticket you have
to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a “drop-down"
list of
users with the “CreateTicket” privilege for a queue to select from
like
we have for 'Owners”? I would imagine it would be based on the same
coding structure as the ‘Owner’ drop-down for a ticket 'People’
change.
If not, perhaps it would be a good addition for 3.8.1?

There’s a third-part plugin which provides this. We’ve also done up
one ourselves. Neither of them is quite refined enough to make core
for 3.8, but they’re both easy to install.

PGP.sig (186 Bytes)

Jesse,

I figured that someone else thought it was a good idea, too. I'll look 

thru the archives and see if there are any threads/links to the install.
Thanks.

Kenn
LBNLOn 3/28/2008 3:06 AM, Jesse Vincent wrote:

On Mar 27, 2008, at 4:17 PM, Kenneth Crocker wrote:

To all,

I noticed that when in the "People" update box of a ticket you 

have to
have an idea of what a persons UserId contains or looks like when
wanting to add one to a ticket. Has anyone created a “drop-down” list of
users with the “CreateTicket” privilege for a queue to select from like
we have for 'Owners"? I would imagine it would be based on the same
coding structure as the ‘Owner’ drop-down for a ticket ‘People’ change.
If not, perhaps it would be a good addition for 3.8.1?

There’s a third-part plugin which provides this. We’ve also done up one
ourselves. Neither of them is quite refined enough to make core for 3.8,
but they’re both easy to install.

Kenn
LBNL


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