Hi,
Do you know if there is any extension that allows you to save messages when replying or commenting a ticket like a “draft” where you can go back and forth an different tickets and send them when they are ready?
RT 4.0.10
Thank you.
Charly
Do you know if there is any extension that allows you to save
messages when replying or commenting a ticket like a “draft” where
you can go back and forth an different tickets and send them when
they are ready?
First hit for drafts on metacpan.org is
Search for "drafts" - metacpan.org
RT::Extension::Drafts - The author is an active RT developer, I don’t
know which versions it supports.
-kevin
Do you know if there is any extension that allows you to save
messages when replying or commenting a ticket like a “draft” where
you can go back and forth an different tickets and send them when
they are ready?First hit for drafts on metacpan.org is
Search for "drafts" - metacpan.org
RT::Extension::Drafts - The author is an active RT developer, I don’t
know which versions it supports.
it works on 4.0.x. I’ll upgrade it for 4.2, unfortunatly not before
three weeks.
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com
it’s working on 4.0.10, my bad. I had seen the extension but I got some errors trying to install it and that’s why I asked to the list. El día jueves, 13 de febrero de 2014 3:50, Emmanuel Lacour elacour@easter-eggs.com escribió:
On Wed, Feb 12, 2014 at 11:34:09AM -0500, Kevin Falcone wrote:
On Tue, Feb 11, 2014 at 04:28:11PM -0800, charlycr74@yahoo.com.ar wrote:
Do you know if there is any extension that allows you to save
messages when replying or commenting a ticket like a “draft” where
you can go back and forth an different tickets and send them when
they are ready?First hit for drafts on metacpan.org is
Search for "drafts" - metacpan.org
RT::Extension::Drafts - The author is an active RT developer, I don’t
know which versions it supports.
it works on 4.0.x. I’ll upgrade it for 4.2, unfortunatly not before
three weeks.
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
it’s working on 4.0.10, my bad. I had seen the extension but I got some errors trying to install it and that’s why I asked to the list.
It would have been better to ask “I found this extension, it broke
like this, is there something I should be using?”.
-kevin
it’s working on 4.0.10, my bad. I had seen the extension but I got some errors trying to install it and that’s why I asked to the list.
which kind of errors …
Easter-eggs Sp�cialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com
something fool…
my RT instance is not installed on the default location, when it was asking for the location of RT.pm I was putting the full path to the file, including file name. Since I had to enter the path over and over, I thought that was not compatible with my RT version.El día viernes, 14 de febrero de 2014 5:01, Emmanuel Lacour elacour@easter-eggs.com escribió:
On 13/02/2014 21:23, charlycr74@yahoo.com.ar wrote:
it’s working on 4.0.10, my bad. I had seen the extension but I got some errors trying to install it and that’s why I asked to the list.
which kind of errors …
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
something fool…
my RT instance is not installed on the default location, when it was
asking for the location of RT.pm I was putting the full path to the
file, including file name. Since I had to enter the path over and
over, I thought that was not compatible with my RT version.
The piece of code which prompts you for your RT location trims off
RT.pm, so if you type /opt/sw/request-tracker/lib/RT.pm it should
remove RT.pm.
Would you show it failing for you so I can file a bug against
Module::Install::RTx (the support module used here) if needed?
-kevin
See here, let me know if you need something else:
[root@rtwebserver RT-Extension-Drafts-0.01]# ls -l /data/sites/rt.domain.com/rt4/lib/
total 28
drwxr-xr-x 18 root bin 4096 Apr 6 2013 RT
-rw-r–r-- 1 root bin 23298 Apr 6 2013 RT.pm
[root@rtwebserver RT-Extension-Drafts-0.01]# perl Makefile.PL
Cannot determine perl version info from lib/RT/Extension/Drafts.pm
Cannot
find the location of RT.pm that defines $RT::LocalPath in: inc
/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl
/usr/lib64/perl5 /usr/share/perl5 . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib
Path to your RT.pm: /data/sites/rt.domain.com/rt4/lib/RT.pm
Cannot
find the location of RT.pm that defines $RT::LocalPath in: inc
/usr/local/lib64/perl5 /usr/local/share/perl5
/usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl
/usr/lib64/perl5 /usr/share/perl5 . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib /data/sites/rt.domain.com/rt4/lib/RT.pm
/data/sites/rt.domain.com/rt4/lib/RT.pm/rt3/lib
/data/sites/rt.domain.com/rt4/lib/RT.pm/lib/rt3
/data/sites/rt.domain.com/rt4/lib/RT.pm/lib
Path to your RT.pm: El día sábado, 15 de febrero de 2014 18:36, Kevin Falcone falcone@bestpractical.com escribió:
On Fri, Feb 14, 2014 at 12:17:04PM -0800, charlycr74@yahoo.com.ar wrote:
something fool…
my RT instance is not installed on the default location, when it was
asking for the location of RT.pm I was putting the full path to the
file, including file name. Since I had to enter the path over and
over, I thought that was not compatible with my RT version.
The piece of code which prompts you for your RT location trims off
RT.pm, so if you type /opt/sw/request-tracker/lib/RT.pm it should
remove RT.pm.
Would you show it failing for you so I can file a bug against
Module::Install::RTx (the support module used here) if needed?
-kevin
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
See here, let me know if you need something else:
Thank you for that, it demonstrated the problem.
Unfortunately, it’s a bug in the support module (Module::Install::RTx)
which we maintain. I fixed it a few weeks after we noticed it based
on this bug report:
https://rt.cpan.org/Public/Bug/Display.html?id=50328
When Emmanuel makes a new release, if he uses version 0.25 or higher
of Module::Install::RTx this won’t be a problem.
Thanks
-kevin