Doubt about RT autoreply feature

RT Users
#1

Hello, all.

I work at RNP (Brazilian NREN) NOC, and RT is one of our basic
operations tool.

We would like to know if the known auto-reply feature has the option of
being used in a selective way. I mean, is there possible to specify an
e-mail address in such a way that after the creation of a ticket based
on this address, RT do not reply to the message? Actually, we are with
some problems related to autoreply feature, which generate a lot of
repeated messages after some e-mails receivings.

Thanks in advance and best regards,

Leonardo Carneiro
Engineering and Operations Analyst
NOC/RNP
E-mail: lfcarneiro@rnp.br

#2

Hello, all.

I work at RNP (Brazilian NREN) NOC, and RT is one of our basic
operations tool.

We would like to know if the known auto-reply feature has the option
of
being used in a selective way. I mean, is there possible to specify an
e-mail address in such a way that after the creation of a ticket based
on this address, RT do not reply to the message? Actually, we are with
some problems related to autoreply feature, which generate a lot of
repeated messages after some e-mails receivings.

In RT 3.8, you can go into a user record and say “never send this user
mail”

In earlier versions, if you simply set the user’s “name” to be their
email address and their email address to be blank, you’d get what you
want.

-Jesse