Doubled headers

RT Users
1

Hello,

I’ve been using RT for a few weeks now and it’s pretty awesome. One issue
that I’m having is that email headers get doubled.

partial example:

X-RT-Loop-Prevention: qsent.com
X-RT-Loop-Prevention: qsent.com
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
RT-Ticket: qsent.com #141
RT-Ticket: qsent.com #141

all the headers are like this, from, to, subject. It hasn’t been a problem because
we’re mostly outlook shop, except my department, so no one can see the headers anyway.

One other side effect I think is related is that mails to the outside get duped, so
that if a requestor reqested from, say hotmail, they’ll get 2 responses.

Has anyone seen this, am I missing something simple?

thanks for the help!
rick

Rick Rezinas
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994

2

Rick Rezinas wrote:

Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)

Something strikes me as weird and possibly related here.
This header changed to “Managed-by” (or maybe “Managed-By”)
around 2.0.5. “Managed-BY: 2.0.13” shouldn’t be possible
unless you’ve got a half-assed upgrade there.

What version of /path/to/rt2/lib/RT/Action/SendEmail.pm have
you?
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

[copying back to rt-users]

Rick Rezinas wrote:

here’s the header there:

$Header: /raid/cvsroot/rt/lib/RT/Action/SendEmail.pm,v 1.3 2002/02/28 06:49:09 jesse Exp $

Released under the terms of the GNU Public License

Right, that’s the version I’d expect for 2.0.13.

This is for a fresh install, never had installed before. It seems to be
working just fine otherwise.

Hmm.

Rick Rezinas wrote:

Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)

OK, what do you get from

find /path/to/rt2 -type f print | xargs grep -i managed-by

?
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

4

Phil Homewood wrote:

OK, what do you get from
find /path/to/rt2 -type f print | xargs grep -i managed-by

Never mind; it looks like something around 2.0.12/2.0.13 did
have the busted case (though I can’t immediately see where.)

So ignore that. It’s probably irrelevant. :slight_smile:
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

5

Rick Rezinas wrote:

Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)

I’ve seen this before, it started happening when I upgraded some of the
perl modules RT depends on (maybe 3 or 4 weeks ago). You may want to
just try going into CPAN and doing an “r” to see if there’s anything
mail-related that’s out of date, I did that recently and the problem
went away.

Ben Reed (ben@oculan.com)
http://www.oculan.com/

6

Thanks Ben and Phil for the help!

The problem was with a perl module:
Mail::Address was 1.45. 1.48 is the latest. Both problems appear to be
resolved now, double headers and twin emails being sent.

rickOn Fri, 09 Aug 2002, Benjamin Reed wrote:

On Fri, 2002-08-09 at 01:35, Phil Homewood wrote:

Rick Rezinas wrote:

Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)

I’ve seen this before, it started happening when I upgraded some of the
perl modules RT depends on (maybe 3 or 4 weeks ago). You may want to
just try going into CPAN and doing an “r” to see if there’s anything
mail-related that’s out of date, I did that recently and the problem
went away.

–
Ben Reed (ben@oculan.com)
http://www.oculan.com/

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Rick Rezinas 503-889-7091
Unix Systems Administrator
Qsent, Inc.

When Gladstone was British Prime Minister he visited Michael Faraday’s
laboratory and asked if some esoteric substance called `Electricity’
would ever have practical significance.
“One day, sir, you will tax it,” was the answer.
– Science, 1994